BikeBandit.com Services
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Services
Quick Links
Live
Online Support
You can chat online
with the BikeBandit.com Customer Service Team
by clicking on the Live Support button
below. The Live Help button also appears on the top of every page
on the BikeBandit.com website. After hours you can click on Live Help
and send us your question by email - we'll reply in one (business) day
or less.
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24
Hour Email Service
Need help placing
an order? Have a question on a part or accessory? Send us an email
at service@bikebandit.com
and we'll reply in one (business) day or less. BikeBandit.com prides
itself on having the best customer service team in the business!
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Online
Real-Time Order Status
BikeBandit.com
has developed the best online real-time order tracking system in the
powersports industry! To view the status of any of your orders, just
log in to www.BikeBandit.com and select View Order History from directly
under your name on the left side of the screen. You will be able to
see every order you have placed with BikeBandit.com along with the
status of each item ordered. There
are six different status designations for each item you've ordered:
- Pending –
the item has been ordered from the manufacturer or supplier and
we are awaiting confirmation that it is available.
- On Order –
the item is in transit from the manufacturer or supplier.
- Shipped –
BikeBandit.com has already shipped the item to you!
- Cross-Shipped
– the item is not available from the manufacturer or supplier’s
main US warehouse but is in transit from an alternate warehouse.
This will usually add 1-4 business days to our normal order fulfillment
time. BikeBandit.com will wait for cross-shipped items before shipping
your order.
- Backorder –
the item is currently out of stock in all of the manufacturers’
US warehouses but is still in production and is therefor not considered
to be discontinued. BikeBandit.com will ship all non-backordered
parts as soon as possible and will ship the backordered item - when
it arrives from the manufacturer - by ground service at no additional
charge. If the backordered item does not arrive within 25 days,
it will be cancelled from your order.
- Not Available
– the item is no longer in production and has been discontinued
by the manufacturer. BikeBandit.com isn't able to acquire discontinued
parts!
If your order
has already been shipped, the View Order History page will display
the package tracking information from FedEx or USPS. This page will
also show the amount billed to your credit or debit card. Our customer
service team will be happy to answer any specific questions you have
regarding your order, but the View Order History page is a great way
to quickly check on order status and get tracking details.
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Automated
Email Notification
BikeBandit.com
will automatically notify you by email the moment we ship your order,
or the moment we learn that your order will be delayed because a part
is being cross-shipped from a manufacturer's alternate warehouse.
Our system will also notify you when we learn that a part is on backorder
or has been discontinued and is no longer available. Our automated
emails contain useful information such as package tracking details
and possible delays in the fulfillment of your order.
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PLEASE
NOTE: BikeBandit.com cannot provide mechanical/technical advice
for legal reasons.
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Chat With Us!
Email Support (answered within 1 business day):
