Cancelling An Open Order

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Cancelling an Order

If you need to cancel an order (or a part of an order), send an email to cancel@bikebandit.com or click on the Live Support button below. BikeBandit.com works extremely hard to fill orders in the shortest amount of time possible. Orders for OEM parts may be cancelled with no restocking fee within one hour of being placed. After one hour, cancelled orders for OEM parts are subject to restocking fees of 20% of the merchandise value. Orders for all other parts may be cancelled with no restocking fee provided the order hasn't already entered the shipping process!

Why does BikeBandit.com charge restocking fees on cancelled OEM parts orders? We return all cancelled OEM parts to the manufacturer and in doing so face two charges: the cost to return the item to the manufacturer and a restocking fee charged to us by the manufacturer. BikeBandit.com will cover this return shipping expense but we pass on a portion of the restocking fee charged to us by the manufacturer.

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We do our best to answer all the frequently asked questions in the topics outlined above. If your question hasn't been completely addressed, use the links below to contact our customer service department.

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