Email Notification on Delayed Items

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Email Notification on Delayed Items

If any of the items are delayed for any reason (e.g. cross-shipped, backordered, discontinued) we will notify you immediately via e-mail. We will also send you an e-mail when the order is shipped with the UPS or FedEx tracking number and a link to the UPS or FedEx website so you can track your package online. These updates will also be posted in real-time on the View Order History section (shown directly under your name after you have logged in).

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Tracking Your Order

To better address the growing traffic on BikeBandit.com we have developed the only online real-time order tracking system in the powersports industry so that our customers have instant access to all their BikeBandit.com orders. To view the status of your order online, just log in to www.BikeBandit.com and select View Order History directly under your name on the left side of the page.

This page will show you every order you have ever placed on BikeBandit.com and the status of each item in your order(s). If the order has already shipped, the page will also display the UPS or FedEx tracking number for real-time online package tracking. Finally, this page will also show the amount authorized and the amount billed on your credit card. It is important to note that BikeBandit.com never charges a customer’s card (only authorizes the purchase amount) until the items have been shipped to the customer.

There are 6 different status designations:

  1. Pending - item has been ordered from the manufacturer and we are awaiting confirmation from our supplier that it is available.
  2. On Order - item is either in transit from the manufacturer or has already arrived at our supplier’s warehouse.
  3. Shipped - item has already been shipped to customer. (An automated e-mail has already been sent to customer)
  4. Cross-Ship - item was not available from the manufacturer’s main US warehouse, but has already been located at an alternate warehouse and is in transit to our supplier’s facility. This will usually add 1-4 business days to our normal 5 business day order processing time. BikeBandit.com cannot ship partial orders due to cross-shipped items. (An automated e-mail has already been sent to customer)
  5. Backorder - item is currently out of stock in all of the manufacturers’ US warehouses, but has not been marked as a discontinued item. As a service to our customers, BikeBandit.com will ship all of the other items in the order when they have arrived at no extra charge to the customer. When the backordered item arrives it will be shipped UPS or FedEx ground to the customer. If the item does not arrive within 25 days, the order will be canceled and the customer will not be charged for the item. (An automated e-mail has already been sent to customer)
  6. Not Available - the item is no longer in production and has been discontinued by the manufacturer. BikeBandit.com isn't able to acquire discontinued parts!

Our customer care staff will be happy to answer any specific questions you have, but due to the number of visitors to BikeBandit.com, the View Order History page is the fastest and easiest way to get many of the most frequently asked questions answered.

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Combining / Adding Items to Your Order

Unfortunately orders cannot be combined nor can items be added to an existing order. The BikeBandit.com system automatically routes orders to our suppliers based on their previous performance. This means that two orders from the same customer placed seconds apart may actually be routed to and filled by two different suppliers. We cannot add parts into an existing order because BikeBandit.com does not store credit card data online for security purposes.

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Canceling an Order

BikeBandit.com works extremely hard to fill orders in the shortest amount of time possible. Orders may be canceled within one hour of being placed. Thereafter, all canceled orders are subject to restocking fees. To cancel an order simply send an email to Cancel@BikeBandit.com with your order number and a brief description of why you want to cancel the order.

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Customer Support Contacts

We do our best to answer all the frequently asked questions in the topics outlined above. However, due to the limited space, we may not have completely address your specific question. If so, please use the buttons below to contact our customer service department.

PLEASE NOTE: BikeBandit.com cannot provide mechanical/technical advice for legal reasons.

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