Ordering Assistance For Aftermarket Parts and Accessories
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Ordering Aftermarket Parts and Accessories
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Ordering
Aftermarket Parts and Accessories
BikeBandit.com
was designed so anyone could locate and order the parts and accessories
they need within five or six clicks. To get started shopping for Aftermarket
parts and Accessories, just click on one of the large shopping boxes
on our homepage: Aftermarket Parts, Apparel & Accessories or Tools
& Manuals. Not sure which box to click? Read on:
Aftermarket Parts
- Here you'll find a complete offering of performance and replacement
parts from air filters and brakes to complete exhaust systems and
windshields. BikeBandit.com carries products from a huge variety of
manufacturers and is continuously adding new and updated items. Once
you click on the Aftermarket Parts box, you'll be asked to select
the product category that best matches the item you're looking for.
Apparel &
Accessories - Click here to see our selection of helmets, rain gear,
goggles, gloves, off-road protective gear and tons more.
Tools & Manuals
- BikeBandit.com offers repair manuals for just about every machine
on or off the road. Plus we've also got all the tools you'll need!
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Adding Items to Your Shopping Cart
Once you've found
an item you'd like to purchase you'll need to add the item to your
Shopping Cart. Simply enter the quantity and click the Add to Cart
button - you'll then be taken to your Shopping Cart, where you can
either begin the checkout process or continue shopping. If you'd like
to continue shopping to add more items to your Shopping Cart, you
may either click "Return to Previous Page" or "Shopping
Home". To complete your order click the Checkout button. You
can view the contents of your Shopping Cart at any time by clicking
the Shopping Cart icon at the top of every page.
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Signing
In
Before
you can add an item to your shopping cart you will need to sign in.
Most visitors returning to BikeBandit.com will be automatically signed
in. If you aren't using your own computer and were automatically logged
in to someone else's account, just click "Change User" located
in the "Manage Your Account" box on the left side of the
BikeBandit.com home page. If you already have a BikeBandit.com account,
simply enter your email address and password in the login box, otherwise
click the "If you've never been here, click here " link. Forgot your
password? No problem - just click the "I forgot my password"
link directly under the login boxes and we'll email it to you instantly.
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Proceeding
to Checkout
You may proceed
to checkout and complete your order at any time. First click on the
Shopping Cart icon at the top of the screen and make sure your Shopping
Cart contains everything you'd like to order, then click the Checkout
button located just to the left of the Shopping Cart sub-total. This
will start the checkout procedure where you'll enter your shipping
and billing information.
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Entering
a Shipping Address
In the first step of
the checkout process, we'll ask where you'd like us to ship your order. The
system will automatically bring up the address information you provided when
you set up up your account, though you can enter another address if you'd
like. Please note that BikeBandit.com is usually unable to ship to PO boxes.
Many Post Offices will not accept larger parcels and will return such packages
to the sender, a process that can take several weeks. If you provide a PO Box
as your shipping address, the BikeBandit.com Customer Service Team will contact
you for a complete street shipping address. If you are certain that your Post
Office accepts larger parcels (we know that some of you regularly receive large
packages at your PO Box), please let the Customer Service Team know and we will
be happy to ship your order to the PO Box address provided.
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Shipping Options / International Shipping
In the first step of the checkout process, we'll ask which shipping method you'd prefer.
BikeBandit.com offers a choice of two shipping methods for most orders: Ground and Express.
For orders under $20.00 in value, we provide super-discounted ground shipping for a flat fee of just $5.95.
For larger orders, our Ground shipping charge is a flat $7.95.
BikeBandit.com charges a flat $24.95 fee for Express shipping. Orders shipped Ground may be sent by UPS or USPS.
Orders sent Express will be shipped using a premium service such as UPS 2nd Day Service or USPS Priority Mail.
Large or heavy orders may only be shipped Ground.
BikeBandit.com may ask for authorization for additional shipping charges for oversized or heavy orders.
International orders will be shipped by UPS. All duties, taxes and brokerage fees are included in the order total.
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Entering
a Billing Address
In the first step
of the checkout process, we'll ask for your billing information. Leave
the "My shipping address is the same as my billing address"
checkbox checked if that's the case, otherwise, uncheck the box and
fill in your billing address. Your billing address is where you receive
your credit card statement.
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Providing
a Method of Payment
In the final
step of the checkout process, we'll ask for your credit card information.
We accept American Express, Discover, MasterCard and Visa credit/debit
cards. Please enter your card number without any spaces or dashes.
Please also enter the three or four digit security code printed on
either the front or the back of your credit card. Please note that
your card wont be charged until we ship your order, however, a portion
of your available balance will be reserved by your financial institution.
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Tracking
Your Order
BikeBandit.com
has developed the best online real-time order tracking system in the
powersports industry! To view the status of any of your orders, just
log in to www.BikeBandit.com and select View Order History from directly
under your name on the left side of the screen. You will be able to
see every order you have placed with BikeBandit.com along with the
status of each item ordered. There
are six different status designations for each item you've ordered:
- Pending –
the item has been ordered from the manufacturer or supplier and
we are awaiting confirmation that it is available.
- On Order –
the item is in transit from the manufacturer or supplier.
- Shipped –
BikeBandit.com has already shipped the item to you!
- Cross-Shipped
– the item is not available from the manufacturer or supplier’s
main US warehouse but is in transit from an alternate warehouse.
This will usually add 1-4 business days to our normal order fulfillment
time. BikeBandit.com will wait for cross-shipped items before shipping
your order.
- Backorder –
the item is currently out of stock in all of the manufacturers’
US warehouses but is still in production and is therefor not considered
to be discontinued. BikeBandit.com will ship all non-backordered
parts as soon as possible and will ship the backordered item - when
it arrives from the manufacturer - by ground service at no additional
charge. If the backordered item does not arrive within 25 days,
it will be cancelled from your order.
- Not Available
– the item is no longer in production and has been discontinued
by the manufacturer. BikeBandit.com isn't able to acquire discontinued
parts!
If your order
has already been shipped, the View Order History page will display
the package tracking information from FedEx or USPS. This page will
also show the amount billed to your credit or debit card. Our customer
service team will be happy to answer any specific questions you have
regarding your order, but the View Order History page is a great way
to quickly check on order status and get tracking details.
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Combining
Orders / Adding Items to Your Order
Unfortunately
orders cannot be combined nor can items be added to an existing order.
The BikeBandit.com system automatically routes orders to our suppliers
based on their previous performance. This means that two orders from
the same customer placed seconds apart may actually be routed to and
filled by two different suppliers. We cannot add parts into an existing
order because BikeBandit.com does not store credit card data online
for security purposes.
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Canceling
an Order
If you need to
cancel an order (or a part of an order), send an email to cancel@bikebandit.com
or click on the Live Support button below. BikeBandit.com works extremely
hard to fill orders in the shortest amount of time possible. Orders
for OEM parts may be cancelled with no restocking fee within one hour
of being placed. After one hour, cancelled orders for OEM parts are
subject to restocking fees of 20% of the merchandise value. Orders
for all other parts may be cancelled with no restocking fee provided
the order hasn't already entered the shipping process!
Why does BikeBandit.com
charge restocking fees on cancelled OEM parts orders? We return all
cancelled OEM parts to the manufacturer and in doing so face two charges:
the cost to return the item to the manufacturer and a restocking fee
charged to us by the manufacturer. BikeBandit.com will cover this
return shipping expense but we pass on a portion of the restocking
fee charged to us by the manufacturer.
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Customer
Service Contacts
We
do our best to answer all the frequently asked questions in the topics
outlined above. If your question hasn't been completely addressed,
use the links below to contact our customer service department.
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