Order Status
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Tracking
Your Order
BikeBandit.com
has developed the best online real-time order tracking system in the
powersports industry! To view the status of any of your orders, just
log in to www.BikeBandit.com and select View Order History from directly
under your name on the left side of the screen. You will be able to
see every order you have placed with BikeBandit.com along with the
status of each item ordered. There
are six different status designations for each item you've ordered:
- Pending –
the item has been ordered from the manufacturer or supplier and
we are awaiting confirmation that it is available.
- On Order –
the item is in transit from the manufacturer or supplier.
- Shipped –
BikeBandit.com has already shipped the item to you!
- Cross-Shipped
– the item is not available from the manufacturer or supplier’s
main US warehouse but is in transit from an alternate warehouse.
This will usually add 1-4 business days to our normal order fulfillment
time. BikeBandit.com will wait for cross-shipped items before shipping
your order.
- Backorder –
the item is currently out of stock in all of the manufacturers’
US warehouses but is still in production and is therefor not considered
to be discontinued. BikeBandit.com will ship all non-backordered
parts as soon as possible and will ship the backordered item - when
it arrives from the manufacturer - by ground service at no additional
charge. If the backordered item does not arrive within 25 days,
it will be cancelled from your order.
- Not Available
– the item is no longer in production and has been discontinued
by the manufacturer. BikeBandit.com isn't able to acquire discontinued
parts!
If your order
has already been shipped, the View Order History page will display
the package tracking information from FedEx or USPS. This page will
also show the amount billed to your credit or debit card. Our customer
service team will be happy to answer any specific questions you have
regarding your order, but the View Order History page is a great way
to quickly check on order status and get tracking details.
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Combining
Orders / Adding Items to My Order
Unfortunately
orders cannot be combined nor can items be added to an existing order.
The BikeBandit.com system automatically routes orders to our suppliers
based on their previous performance. This means that two orders from
the same customer placed seconds apart may actually be routed to and
filled by two different suppliers. We cannot add parts into an existing
order because BikeBandit.com does not store credit card data online
for security purposes.
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Canceling
an Order
If you need to
cancel an order (or a part of an order), send an email to cancel@bikebandit.com
or click on the Live Support button below. BikeBandit.com works extremely
hard to fill orders in the shortest amount of time possible. Orders
for OEM parts may be cancelled with no restocking fee within one hour
of being placed. After one hour, cancelled orders for OEM parts are
subject to restocking fees of 20% of the merchandise value. Orders
for all other parts may be cancelled with no restocking fee provided
the order hasn't already entered the shipping process!
Why does BikeBandit.com
charge restocking fees on cancelled OEM parts orders? We return all
cancelled OEM parts to the manufacturer and in doing so face two charges:
the cost to return the item to the manufacturer and a restocking fee
charged to us by the manufacturer. BikeBandit.com will cover this
return shipping expense but we pass on a portion of the restocking
fee charged to us by the manufacturer.
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Customer
Service Contacts
We do our
best to answer all the frequently asked questions in the topics outlined
above. If your question hasn't been completely addressed, use the links
below to contact our customer service department.
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Chat With Us!
Email Support (answered within 1 business day):
