Shipping
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When
Will My Order Ship?
BikeBandit.com
works hard to ship your order as soon as possible! Most orders will
ship within 3-5 business days, depending on the Manufacturer or items purchased
some items can take longer. The BikeBandit.com system
will automatically notify you as soon as we are made aware of any
delay in the fulfillment of your order. Information concerning your
order status may also be found by logging in to your account at BikeBandit.com
and clicking on View Order History just below your login name on the
left side of our homepage.
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Shipping
Options / International Shipping
In the first step of the checkout process, we'll ask which shipping method you'd prefer.
BikeBandit.com offers a choice of two shipping methods for most orders: Ground and Express.
For orders under $20.00 in value, we provide super-discounted ground shipping for a flat fee of just $6.95.
For larger orders, our Ground shipping charge is a flat $8.95. Orders shipped Ground may be sent by UPS or USPS.
BikeBandit.com charges a flat $27.95 fee for Express shipping.
Standard processing time will apply to orders sent Express, and once processed will be shipped using a premium service such as UPS 2nd Day Air Services.
Large or heavy orders may only be shipped Ground.
BikeBandit.com may ask for authorization for additional shipping charges for oversized or heavy orders.
International orders will be shipped by UPS. All duties, taxes and brokerage fees are included in the order total.
Additional/ Handling Fees:
BikeBandit.com reserves the right to charge handling fees on the following orders:
- Orders containing tires
- Orders to rural locations
- Oversized orders
- Partially Shipped US Orders
You will be notified of any additional charges at checkout or by a customer service representative.
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Shipping to PO boxes
BikeBandit.com
is able to ship most items to PO boxes. Many Post Offices will not
accept larger parcels and will return such packages to the sender,
a process that can take several weeks. We also cannot send items
such as batteries, tires, and chemicals to a PO Box. In these cases,
a physical street address will be required. Please contact our
Customer Service team if you have any questions.
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Order Status / Tracking My Order
BikeBandit.com
has developed the best online real-time order tracking system in the
powersports industry! To view the status of any of your orders, just
log in to www.BikeBandit.com and select View Order History from directly
under your name on the left side of the screen. You will be able to
see every order you have placed with BikeBandit.com along with the
status of each item ordered. There
are seven different status designations for each item you've ordered:
- Pending – the item has been ordered from the manufacturer or supplier and we are awaiting confirmation that it is available.
- On Order – the item is in transit from the manufacturer or supplier.
- Shipped – BikeBandit.com has already shipped the item to you! You will havereceived an e-mail with teh tracking information.
- Cross-Shipped – the item is not available from the manufacturer or supplier’s main US warehouse but is in transit from an alternate warehouse.
This will usually add 1-4 business days to our normal order fulfillment time. BikeBandit.com will wait for cross-shipped items before shipping your order.
- Backorder – the item is currently out of stock in all of the manufacturers’ US warehouses but is still in production and is therefore not considered
to be discontinued. BikeBandit.com will ship all non-backordered parts as soon as possible and will ship the backordered item - when it arrives from the manufacturer - by ground service at no additional
charge. If the backordered item does not arrive within 25 days, it will be cancelled from your order.
- Not Available – the item is no longer in production and has been discontinued by the manufacturer. BikeBandit.com isn't able to acquire discontinued parts!
- Closed – This means that the order is complete and the last item has been cancelled or shipped.
If your order
has already been shipped, the View Order History page will display
the package tracking information from UPS, FedEx or USPS. This page will
also show the amount billed to your credit or debit card. Our customer
service team will be happy to answer any specific questions you have
regarding your order, but the View Order History page is a great way
to quickly check on order status and get tracking details.
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Combining
/ Adding Items to My Order
Unfortunately
orders cannot be combined nor can items be added to an existing order.
The BikeBandit.com system automatically routes orders to our suppliers
based on their previous performance. This means that two orders from
the same customer placed seconds apart may actually be routed to and
filled by two different suppliers. We cannot add parts into an existing
order because BikeBandit.com does not store credit card data online
for security purposes.
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Canceling
an Order
If you need to
cancel an order (or a part of an order), send an email to cancel@bikebandit.com.
Please be sure to provide us with the order ID! BikeBandit.com works
extremely hard to fill orders in the shortest amount of time possible.
Orders for OEM parts may be cancelled with no restocking fee within
one hour of being placed. After one hour, cancelled orders for OEM
parts are subject to restocking fees of 20% of the merchandise value.
Orders for all other parts may be cancelled with no restocking fee
provided the order hasn't already entered the shipping process!
Why does BikeBandit.com
charge restocking fees on cancelled OEM parts orders? We return all
cancelled OEM parts to the manufacturer and in doing so face two charges:
the cost to return the item to the manufacturer and a restocking fee
charged to us by the manufacturer. BikeBandit.com will cover this
return shipping expense but we pass on a portion of the restocking
fee charged to us by the manufacturer.
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Customer Service Contacts
We do our best to answer all the frequently asked questions in the topics outlined
above. If your question hasn't been completely addressed, use the links below to contact our customer service department.
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Chat With Us!
Email Support (answered within 1 business day):
