Using Your Account
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Using Your Account
Quick Links
Signing In
Before
you can add an item to your shopping cart you will need to sign in.
Most visitors returning to BikeBandit.com will be automatically signed
in. If you aren't using your own computer and were automatically logged
in to someone else's account, just click "Change User" located
in the "Manage Your Account" box on the left side of the
BikeBandit.com home page. If you already have a BikeBandit.com account,
simply enter your email address and password in the login box, otherwise
click the "If you've never been here, click here " link. Forgot your
password? No problem - just click the "I forgot my password"
link directly under the login boxes and we'll email it to you instantly.
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Updating Your BikeBandit.com Account
You may update
your account information at any time by clicking on the "Your
Account" icon at the top of the screen or by clicking on the
"Update account information" link located in the Manage
Your Account box on the left side of the screen. Simply edit the items
you wish to change - such as your address - and click the "Submit
Changes" button at the bottom of the screen. You may also change
your password by providing your old password and then typing and retyping
a new password in the appropriate fields.
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Using My Machine List
BikeBandit.com
offers a useful shortcut to locate the OEM parts you need. You can
save the year, make and model information of every motorcycle, ATV,
PWC and snowmobile you own for one-click access to the OEM parts for
these machines on future visits. First click "Shop for OEM parts"
on the BikeBandit.com homepage, then follow the on-screen instructions
to enter the year, make and model of your machine. Then just click
the "Add to My Machine List" button shown at the top right
of the screen showing the list of schematic diagrams for your machine.
Your saved machine list is displayed under your login name in the
Manage Your Account box on the top left of the screen. The next time
your visit BikeBandit.com, you'll be able to click on any of your
saved machines for one-click access to all the OEM parts you need!
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Adding
Items to Your Shopping Cart
Once you've found
an item you'd like to purchase you'll need to add the item to your
Shopping Cart. Simply enter the quantity and click the Add to Cart
button - you'll then be taken to your Shopping Cart, where you can
either begin the checkout process or continue shopping. If you'd like
to continue shopping to add more items to your Shopping Cart, you
may either click "Return to Previous Page" or "Shopping
Home". To complete your order click the Checkout button. You
can view the contents of your Shopping Cart at any time by clicking
the Shopping Cart icon at the top of every page.
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Reviewing
Your Order History
BikeBandit.com
has developed the best online real-time order tracking system in the
powersports industry! To view the status of any current or previously
shipped orders, click on "View Order History" directly under
your name and Machine List on the top left side of the screen. You
will be able to see every order you have placed with BikeBandit.com
along with the status of each item ordered. There are six different
status designations for each item you've ordered:
- Pending – the item has been ordered from the manufacturer or supplier and we are awaiting confirmation that it is available.
- On Order – the item is in transit from the manufacturer or supplier.
- Shipped – BikeBandit.com has already shipped the item to you!
- Cross-Shipped – the item is not available from the manufacturer or supplier’s main US warehouse but is in transit from an alternate warehouse.
This will usually add 1-4 business days to our normal order fulfillment time. BikeBandit.com will wait for cross-shipped items before shipping your order.
- Backorder – the item is currently out of stock in all of the manufacturers’
US warehouses but is still in production and is therefor not considered to be discontinued. BikeBandit.com will ship all non-backordered
parts as soon as possible and will ship the backordered item - when it arrives from the manufacturer - by ground service at no additional
charge. If the backordered item does not arrive within 25 days, it will be cancelled from your order.
- Not Available – the item is no longer in production and has been discontinued by the manufacturer. BikeBandit.com isn't able to acquire discontinued parts!
If your order
has already been shipped, the View Order History page will display
the package tracking information from FedEx or USPS. This page will
also show the amount billed to your credit or debit card. Our customer
service team will be happy to answer any specific questions you have
regarding your order, but the View Order History page is a great way
to quickly check on order status and get tracking details.
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Proceeding
to Checkout
You may proceed
to checkout and complete your order at any time. First click on the
Shopping Cart icon at the top of the screen and make sure your Shopping
Cart contains everything you'd like to order, then click the Checkout
button located just to the left of the Shopping Cart sub-total. This
will start the checkout procedure where you'll enter your shipping
and billing information.
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Entering a Shipping Address
In the first step of
the checkout process, we'll ask where you'd like us to ship your order. The
system will automatically bring up the address information you provided when
you set up up your account, though you can enter another address if you'd
like. Please note that BikeBandit.com is usually unable to ship to PO boxes.
Many Post Offices will not accept larger parcels and will return such packages
to the sender, a process that can take several weeks. If you provide a PO Box
as your shipping address, the BikeBandit.com Customer Service Team will contact
you for a complete street shipping address. If you are certain that your Post
Office accepts larger parcels (we know that some of you regularly receive large
packages at your PO Box), please let the Customer Service Team know and we will
be happy to ship your order to the PO Box address provided.
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Shipping Options / International Shipping
In the first step of the checkout process, we'll ask which shipping method you'd prefer.
BikeBandit.com offers a choice of two shipping methods for most orders: Ground and Express.
For orders under $20.00 in value, we provide super-discounted ground shipping for a flat fee of just $5.95.
For larger orders, our Ground shipping charge is a flat $7.95.
BikeBandit.com charges a flat $24.95 fee for Express shipping. Orders shipped Ground may be sent by UPS or USPS.
Orders sent Express will be shipped using a premium service such as UPS 2nd Day Service or USPS Priority Mail.
Large or heavy orders may only be shipped Ground.
BikeBandit.com may ask for authorization for additional shipping charges for oversized or heavy orders.
International orders will be shipped by UPS. All duties, taxes and brokerage fees are included in the order total.
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Entering a Billing Address
In the first step of the checkout process, we'll ask for your billing information. Leave
the "My shipping address is the same as my billing address" checkbox checked if that's the case, otherwise, uncheck the box and
fill in your billing address. Your billing address is where you receive your credit card statement.
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Providing a Method of Payment
In the final
step of the checkout process, we'll ask for your credit card information.
We accept American Express, Discover, MasterCard and Visa credit/debit
cards. Please enter your card number without any spaces or dashes.
Please also enter the three or four digit security code printed on
either the front or the back of your credit card. Please note that
your card wont be charged until we ship your order, however, a portion
of your available balance will be reserved by your financial institution.
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Canceling
an Order
If you need to
cancel an order (or a part of an order), send an email to cancel@bikebandit.com.
Please be sure to provide us with the order ID! BikeBandit.com works
extremely hard to fill orders in the shortest amount of time possible.
Orders for OEM parts may be cancelled with no restocking fee within
one hour of being placed. After one hour, cancelled orders for OEM
parts are subject to restocking fees of 20% of the merchandise value.
Orders for all other parts may be cancelled with no restocking fee
provided the order hasn't already entered the shipping process!
Why does BikeBandit.com
charge restocking fees on cancelled OEM parts orders? We return all
cancelled OEM parts to the manufacturer and in doing so face two charges:
the cost to return the item to the manufacturer and a restocking fee
charged to us by the manufacturer. BikeBandit.com will cover this
return shipping expense but we pass on a portion of the restocking
fee charged to us by the manufacturer.
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Customer
Service Contacts
We
do our best to answer all the frequently asked questions in the topics
outlined above. If your question hasn't been completely addressed,
use the links below to contact our customer service department.
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Chat With Us!
Email Support (answered within 1 business day):
