BikeBandit.com Services

Help > Services

Live Online Support

You can chat online with the BikeBandit.com Customer Service Team by clicking on the Live Chat button below. The Live Chat button also appears on the top of every page on the BikeBandit.com website. After our normal business hours, or during official holidays, you can click on Live Chat link and you will be able to send us your question by email.

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Email Support

Need help placing an order? Have a question on a part or accessory? Send us an email at service@bikebandit.com and we'll reply in about 1 business day or less.

IMPORTANT NOTE: BikeBandit.com cannot provide mechanical/technical advice for legal reasons.


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Automated Email Notification

BikeBandit.com will automatically notify you by email of every change to your order as it is processed through our fulfilment systems. You'll receive fast updates on your order's confirmation, the moment that we're able to ship your order, and if we learn that your order will be delayed for any reason. Our system will also notify you when we learn that a part is on backorder or has been discontinued and is no longer available.

Our automated emails contain useful information such as package tracking details and possible delays in the fulfillment of your order. It is advised that our customers add the email address service@bikebandit.com to their email address book to ensure that these important updates do not end up in their spam folders.

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Contacting Customer Service

We do our best to answer all the frequently asked questions in the topics outlined above. If your question hasn't been completely addressed, use the links below to contact our Customer Service Staff.

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Customer Support Hours:
Sales Department
M - TH: 6am – 6pm Pacific
Friday: 6am – 5pm Pacific
Sat: 7:30am – 4pm Pacific

Customer Service Department
M - TH: 6am – 6pm Pacific
Friday: 6am – 5pm Pacific

Call Us!
Call Us!
Toll Free! Pick Up the Phone
and Dial 1-888-339-3888!

Chat With Us!
Chat With Us
Log On to Our Live Chat to Speak
with one of our Team Members!

Email Us!
Email Us!
E-mail: service@bikebandit.com
Replies in about 1 business day, or less!