Ordering on BikeBandit.com

Help > Ordering From BikeBandit.com

Finding What You Need On BikeBandit.com

BikeBandit.com was designed so anyone could locate and order the parts and accessories they need within five or six clicks. To get started, just click on one of our departments displayed at the top of each page.

OEM ("Stock") Parts - Original Equipment Manufacturer (OEM) parts are the parts that were on the machine when it was purchased new from the manufacturer. BikeBandit.com can supply you with any new parts the manufacturer currently makes for your machine. If a part has been discontinued, we will not be able to acquire it. Once you click on OEM Parts, you'll be asked to enter the year, make and model of your machine. Next you'll see a list of schematic diagrams for your machine that you can browse to find all the OEM parts you need. Once you have navigated to your specific machine type, it will automatically be added to your Garage, allowing for one-click access to your machine on future visits!

If you know the OEM part number of the items you need, you can use the BikeBandit.com Search box for faster results. Just enter the part number in the search box at the top of any page, and click search. Results will be displayed, along with pricing and availability.

Aftermarket Parts - Here you'll find a complete offering of performance and replacement parts from air filters and brakes to complete exhaust systems and windshields. BikeBandit.com carries products from a huge variety of manufacturers and is continuously adding and updating new items. Once you click on Aftermarket Parts, you can browser by assembly type for items you need. To narrow your Aftermarket Parts search by what fits your machine, use the Machine Picker tool at the top left of the page to see results and options for your machine, along with OEM alternatives.

Gear - Click here to shop our selection of helmets, rain gear, goggles, gloves, off-road protective gear and more.

Casual - Click here for casual apparel and other non-riding items from the top brands in the industry.

Accessories - Click here to find a variety of rider accesories including luggage, camera, GPS, tie-downs, and more.

Tires & Tubes - Click here to find the largest selection of Tires and Tubes available online from brands like Dunlop, Michelin, Bridgestone, Pirelli, and more.

Manuals & Tools - BikeBandit.com offers repair and general service manuals for just about every machine we carry parts for. We've also got all the tools you'll need to get your next D.I.Y. project done right.

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Adding Items to Your Cart / Placing Your First Order / Proceeding to Check Out

Once you've found an item you'd like to purchase you'll need to add the item to your Shopping Cart. Enter the quantity and click the Add to Cart button - you'll then be taken to your Shopping Cart, where you can either begin the checkout process or continue shopping. You can view the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page.

When you're ready to check out just follow the onscreen instructions to complete your order. Most orders ship within 3-5 business days, though sometimes unexpected delays caused by a manufacturer can result in a delay (for more information please see Tracking Your Order below).

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Combining / Adding Items to An Order

Unfortunately, orders cannot be combined nor can items be added to an existing order. BikeBandit.com's fulfillment system routes orders between both internal inventory and external suppliers based on the items you've purchased. This means that two orders from the same customer placed seconds apart may actually be routed to and filled by two different sources. We cannot add parts into an existing order because BikeBandit.com does not store credit card data online for security purposes.

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Cancelling An Order

If you need to cancel an order (or a part of an order), call 1-888-339-3888 (+1-619-623-3661 for International) and speak to a Customer Service Representative. In the event that your call is later than our normal hours of operation, please send an email to [email protected]. Be sure to provide us with the order ID in your email message.

BikeBandit.com works extremely hard to fill orders in the shortest amount of time possible. Orders for OEM parts may be cancelled with no restocking fee within one hour of being placed. After one hour, cancelled orders for OEM parts are subject to restocking fees of 20% of the merchandise value. Orders for all other parts may be cancelled with no restocking fee provided the order hasn't already entered the shipping process. For more information on our Returns Policy, click here.

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Missing Items in Your Order / Incorrect Items in Your Order

Be sure to thorougly check all packing materials for small parts when you receive your order. Also, check the Packing Slip included with your order to verify that all items have shipped. This will indicate (as of the time the package was shipped) if an item has not shipped because, for example, it is on backorder from the manufacturer or has been discontinued.

For real-time status updates, please login to your BikeBandit.com account click "View Order History". You will be able to see every order you have placed with BikeBandit.com along with the status of each item ordered. For more information on the status of your items, click here.

BikeBandit.com will sometimes ship orders in more than one package to ensure the fastest possible fulfillment (you will only be charged for shipping once.) The Order History will show all tracking information for each order, and will indicate when an order has been shipped in multiple packages by displaying the UPS or USPS tracking numbers corresponding to each item shipped.

If an item has been marked shipped and was not included with the package you expected it in, please contact us immediately and we will be happy to help resolve the problem.

If you did not receive exactly what you expected, the BikeBandit.com Customer Service Team is here to help. Manufacturers sometimes supercede a part with a compatible item that has a different part number - this is fairly common when ordering OEM parts for older machines Other times, parts can mislabeled by the manufacturer, or an error is made by one of our suppliers in filling your order. In such cases, we will at your option either issue a complete refund to your credit card or reship your order at no expense to you. We can also send you a shipping label to return the incorrect item. Please contact us if you believe that the item you received is incorrect and we'll work to make things right.

If you received something you ordered in error, please see our Return Policy for more details on what items can be returned/exchanged.

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Contacting Customer Service

We do our best to answer all the frequently asked questions in the topics outlined above. If your question hasn't been completely addressed, use the links below to contact our Customer Service Staff.

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