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Returns Policies and Procedures

Help > Returns Policy

Return Policy Timeline Requirements / Exclusions / Fees

Policy 
Aftermarket
Apparel
OEM
Return Policy Timeline
60 Days - from Ship Date
60 Days - from Ship Date
60 Days - from Ship Date
Return Policy Timeline
Aftermarket:60 Days - from Ship Date
Apparel:60 Days - from Ship Date
OEM:60 Days - from Ship Date
Restocking Fees
No
No
No
Restocking Fees
Aftermarket:No
Apparel:No
OEM:No
Electrical Items*
Yes
Yes
Yes
Electrical Items*
Aftermarket:Yes
Apparel:Yes
OEM:Yes
Closeout Items
Contact Us
Contact Us
N/A
Closeout Items
Aftermarket:Contact Us
Apparel:Contact Us
OEM:N/A

Exchanges
(For Bandit Bucks Credit, Only)

Yes
Yes
Yes
Exchanges (For Bandit Bucks Credit, Only)
Aftermarket:Yes
Apparel:Yes
OEM:Yes

  *BikeBandit.com will only accept returns on Aftermarket & OEM electrical parts when the items are unopened.

  Please contact us before returning electrical items.

Return Policy Details

The BikeBandit.com return policy is simple. We accept all returns that meet the following conditions:

In order to be a valid return, you must log into your account and fill out the Return Authorization form for that order which can be found by clicking the Return/Exchange Item link on your order details. Be sure your return reaches BikeBandit.com within the timelines outlined above.

All acceptable returns that meet our return conditions below are credited for 100% of the merchandise value (including sales tax for orders shipped within CA). You are responsible for shipping costs associated with your return. You may choose to send items back using your own shipping method or for customers who use our convenient, prepaid UPS return label, a flat shipping rate of $8.95 will be deducted from your refund if shipping from with the Contiguous 48 US States. For returns shipping from outside the United States, please contact Customer Service for assistance at 1-888-339-3888.

Please note: Shipping/Handling/Oversize Fees are not reimbursed with returns.

If we shipped you the wrong item, a broken or damaged item, we will pay the cost of your return shipping once we receive and accept the return. Simply select the corresponding reason code during the online returns process detailed below and someone from our Customer Service Department will contact you. * Please follow the steps in the online return process and wait to be contacted by Customer Service before shipping these items back to us.

In the case of a Manufacturer defect, each manufacturer has its own warranty policy. Most manufacturers offer an additional warranty period which covers against merchandise defects. Please contact customer service and we can assist you in contacting the Manufacturer. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

OEM
(Original Manufacturer Packaging)

Please note that all items will have to include all original packaging in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind.) If BikeBandit.com receives your return with damaged or missing the original packaging the item will be rejected, and your return will not be processed.

Aftermarket Parts

Please note that all items will have to include all original packaging and labels in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind.) If BikeBandit.com receives your return with damaged or missing the original packaging the item will be rejected, and your return will not be processed.

Apparel/Helmets

Please note that all items will have to include all original packaging, labeling and tags in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind.) If BikeBandit.com receives your return with damaged or missing the original packaging the item will be rejected, and your return will not be processed.

*Please note that helmets must be returned with the original box, film on the face shield and all items in the box unopened. The helmet box must be packed inside a shipping box. Helmet boxes are not designed for shipping. Please see sample image below.

Unused Condition

BikeBandit.com is unable to accept returned items that have been installed, used or damaged.

Restocking Fees

BikeBandit.com does not charge a Restocking Fee

Electrical Parts

BikeBandit.com will only accept returns on Aftermarket & OEM electrical parts when the items are unopened.

Please contact Customer Service us before returning attempting to return any electrical items.

Closeout Items

BikeBandit.com will accept Closeout Items for return for Bandit Bucks credit only if all of the above conditions must be met in order for a Bandit Bucks credit to be issued.

Exchanges

BikeBandit.com will exchange select items for Bandit Bucks credit only. All of the above conditions must be met in order for your exchange to be processed for Bandit Bucks credits.

How to Return an Item

Please see below for details on how to Submit a Return

1. Login to your BikeBandit.com account and click on "My Account".
2. Once you are viewing your order history, click on the order number for the item.
3. Once you have accessed the order you will just need to click on "Return Selected Items".
4. Select your item (s) and reason for return, include optional comments if you wish and submit your return.
5. For Customers in the contiguous 48 U.S. States, print a convenient prepaid return label, and ship it back to us. If we shipped you the wrong item, a damaged or broken item, the cost of your return shipping is on us! Otherwise, a flat fee of $8.95 will be deducted from your refund. For returns shipping from outside the United States, please contact Customer Service for assistance at 1-888-339-3888.

Packing And Sending Your Return

BikeBandit.com includes plenty of packing material with every order. When returning something to us, please re-pack all items using the materials we sent. Keep in mind that shipping companies can be very tough on packages! Please be sure not to write on or damage the Manufacturer's packaging material as this can make an item un-returnable.

BikeBandit.com ships all items in re-useable shipping envelopes and boxes. When returning an item please use the original box provided with shipping material or purchase a new box if need be.

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Contacting Customer Service

We do our best to answer all the frequently asked questions in the topics outlined above. If your question hasn't been completely addressed, use the links below to contact our Customer Service Staff.

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M - TH: 7am – 4pm Pacific
Friday: 7am – 4pm Pacific

Customer Service Department
M - TH: 7am – 4pm Pacific
Friday: 7am – 4pm Pacific

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