Privacy & Security
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Why is Shopping at BikeBandit.com Secure?
When you shop at BikeBandit.com, you'll be one of thousands of our customers who safely shop with us every month. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
The BikeBandit.com Secure Shopping Guarantee protects you while you shop at BikeBandit.com so that you never have to worry about credit card safety. We guarantee that every transaction you make at BikeBandit.com will be safe. This means you pay nothing if unauthorized charges are made to your card at BikeBandit.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, BikeBandit.com will cover the entire liability for you, up to the full $50. BikeBandit.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BikeBandit.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
While BikeBandit.com uses encryption to protect sensitive information transmitted online, BikeBandit.com also protects your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which BikeBandit.com stores personally identifiable information are kept in a secure environment.
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Effective date: December 1, 2019
BikeBandit.com ("us", "we", or "our") operates the https://www.bikebandit.com website
(hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of
personal data when you use our Service and the choices you have associated with that data.
BikeBandit.com is committed to your privacy and the protection of your Personal Data.
Personal Data is defined herein as any information that can be used to identify a particular
individual under applicable data protection laws, including the General Data Protection
Regulation (“GDPR”) (EU) (2016/679), California Consumer Privacy Act of 2018 etc.
(collectively, “Data Protection Laws). This Privacy Statement describes our privacy
practices as required by Data Protection Laws. This Privacy Statement applies where
BikeBandit.com is acting as a data Controller with respect to the Personal Data of our
customers, partners, resellers, suppliers and website users; in other words, where we
determine the purposes and means of the processing of Personal Data.
We use your data to provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy. Unless otherwise defined in
Terms and Conditions, accessible from https://www.bikebandit.com/help/legal
- Service is the https://www.bikebandit.com website operated by BikeBandit.com
- Personal Data
- Personal Data means data about a living individual who can be identified from those
data (or from those and other information either in our possession or likely to come
into our possession).
- Usage Data
- Usage Data is data collected automatically either generated by the use of the Service
or from the Service infrastructure itself (for example, the duration of a page visit).
- Cookies are small files stored on your device (computer or mobile device).
- Data Controller
- Data Controller means the natural or legal person who (either alone or jointly or in
common with other persons) determines the purposes for which and the manner in
which any personal information are, or are to be, processed.
- Data Processors (or Service Providers)
- Data Processor (or Service Provider) means any natural or legal person who
processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data
- Data Subject (or User)
- Data Subject is any living individual who is using our Service and is the subject of
Information Collection and Use
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you ("Personal Data"). Personally
identifiable information may include, but is not limited to:
- Email Address
- First Name and Last Name
- Phone Number
- Address, State, Province, ZIP/Postal Code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional
materials and other information that may be of interest to you. You may opt out of receiving
any, or all, of these communications from us by following the unsubscribe link or the
instructions provided in any email we send.
We may also collect information on how the Service is accessed and used ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our Service that you
visit, the time and date of your visit, the time spent on those pages, unique device identifiers
and other diagnostic data.
Tracking Cookies Data
hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your device. Other
tracking technologies are also used such as beacons, tags and scripts to collect and track
information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being
sent. However, if you do not accept cookies, you may not be able to use some portions of our
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and
- Security Cookies. We use Security Cookies for security purposes.
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Use of Data
BikeBandit.com uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already
purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection
If you are from the European Economic Area (EEA), BikeBandit.com legal basis for
the Personal Data we collect and the specific context in which we collect it.
BikeBandit.com may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it is not overridden by your rights
- For payment processing purposes
- To comply with the law
Retention of Data
BikeBandit.com will retain your Personal Data only for as long as is necessary for the
extent necessary to comply with our legal obligations (for example, if we are required to
retain your data to comply with applicable laws), resolve disputes and enforce our legal
agreements and policies.
BikeBandit.com will also retain Usage Data for internal analysis purposes. Usage Data is
generally retained for a shorter period of time, except when this data is used to strengthen
the security or to improve the functionality of our Service, or we are legally obligated to
retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on -
computers located outside of your state, province, country or other governmental
jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note
that we transfer the data, including Personal Data, to the United States and process it there.
represents your agreement to that transfer.
BikeBandit.com will take all the steps reasonably necessary to ensure that your data is
Data will take place to an organisation or a country unless there are adequate controls in
place including the security of your data and other personal information.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, BikeBandit.com may be required to disclose your Personal
Data if required to do so by law or in response to valid requests by public authorities (e.g. a
court or a government agency).
BikeBandit.com may disclose your Personal Data in the good faith belief that such action is
- To comply with a legal obligation
- To protect and defend the rights or property of BikeBandit.com
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission
over the Internet or method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your Personal Data, we cannot guarantee its
Our Policy on "Do Not Track" Signals under the California Online Protection Act
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your
web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your
Your Data Protection Rights under the General Data Protection Regulation
If you are a resident of the European Economic Area (EEA), you have certain data protection
rights. BikeBandit.com aims to take reasonable steps to allow you to correct, amend, delete
or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to
be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your
Personal Data directly within your account settings section. If you are unable to
perform these actions yourself, please contact us to assist you.
- The right of rectification. . You have the right to have your information rectified if
that information is inaccurate or incomplete.
- The right to object. . You have the right to object to our processing of your Personal
- The right of restriction. . You have the right to request that we restrict the
processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the
information we have on you in a structured, machine-readable and commonly used
- The right to withdraw consent. You also have the right to withdraw your consent
at any time where BikeBandit.com relied on your consent to process your personal
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use
of your Personal Data. For more information, please contact your local data protection
authority in the European Economic Area (EEA).
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We may employ third party companies and individuals to facilitate our Service ("Service
Providers"), provide the Service on our behalf, perform Service-related services or assist us
in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our
behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports
website traffic. Google uses the data collected to track and monitor the use of our
Service. This data is shared with other Google services. Google may use the collected
data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google
Analytics by installing the Google Analytics opt-out browser add-on. The add-on
information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google
Privacy Terms web page: https://policies.google.com/privacy?hl=en
BikeBandit.com uses remarketing services to advertise on third party websites to you after
serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the
Google Display Network ads by visiting the Google Ads Settings page:
http://www.google.com/settings/ads Google also recommends installing the Google Analytics Opt-out Browser Add-on -
https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics
Opt-out Browser Add-on provides visitors with the ability to prevent their data from
being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google
Privacy Terms web page: https://policies.google.com/privacy?hl=en
Bing Ads Remarketing
Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions:
You can learn more about the privacy practices and policies of Microsoft by visiting
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this
page: https://www.facebook.com/help/164968693837950 To opt-out from Facebook's interest-based ads, follow these instructions from
Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioural
Advertising established by the Digital Advertising Alliance. You can also opt-out
from Facebook and other participating companies through the Digital Advertising
Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising
Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive
Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or optout using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's
Data Policy: https://www.facebook.com/privacy/explanation
Payments & Fraud Mitigation
We may provide paid products and/or services within the Service. In that case, we use
third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly
to our third-party payment processors whose use of your personal information is governed
as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure
handling of payment information.
The payment processors & fraud mitigation we work with are:
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third
party link, you will be directed to that third party's site. We strongly advise you to review
We have no control over and assume no responsibility for the content, privacy policies or
practices of any third party sites or services.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age
of 13. If you are a parent or guardian and you are aware that your Child has provided us
with Personal Data, please contact us. If we become aware that we have collected Personal
Data from children without verification of parental consent, we take steps to remove that
information from our servers.
California Consumer Privacy Act Notice
Effective Date: January 1, 2020
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), BikeBandit.com in scope
of the CCPA ("us", "we", or "our") is providing this California Consumer Privacy Act Notice
California consumers, effective January 1, 2020. Terms used but not defined shall have the
meaning ascribed to them in the CCPA.
Subject to certain limits under the California Civil Code, if you are a California resident, you
have the right to submit certain requests relating to your personal information as outlined
Categories of personally identifying information that we collect include the following: name,
postal address, email address, phone number, and purchase history, including specific items
you have purchased; browsing history and search history, including your IP address, and
interactions with electronic communications; preference data that you have shared, or that
we have derived from your purchase and browsing history
In addition to the above, we may use information for any purpose if the information does
not identify you and cannot be combined with other information accessible to us to identify
We do not sell your personal information to third parties. We may, however, share your
personal information with third-party service providers in accordance with the business
California residents are entitled to (1) request more information regarding the categories
and specific pieces of personal information we collect; and (2) request the deletion of their
personal information. Our policies with respect to each of these rights are discussed below.
This section also states our policy on the verification of identity for purposes of requests for
more information or deletion of information, which is required under law.
Right to Request More Information
You may request more information regarding the following, to the extent applicable:
- (A) The categories of personal information we have collected about you
- (B) The categories of sources from which we have collected your personal
- (C) The business or commercial purpose why we collected your personal
- (D) The categories of third parties with whom we shared your personal information
in the past 12 months.
- (E) The specific pieces of personal information we have collected about you.
- (F) The categories of personal information that we have shared with third parties
about you for a business purpose.
- (G) A list of all third parties to which we have disclosed your personal information
(as defined under California Civil Code Section 1798.83(e)) during the preceding
year for third-party direct marketing purposes.
You may submit a request for the information above by calling us at 1-888-339-3888 or
emailing us at [email protected] In connection with the submission of your request,
we will take steps to verify your identity as outlined below, and you will need to verify your
identity before action is taken.
Please note that due to the different requirements of the applicable laws, our response
times may vary depending on the specific type(s) of information sought. We respond to all
verifiable requests for information as soon as we reasonably can, and no later than legally
Right to Request Deletion of Your Personal Information
Upon your request and confirmation of your identity, we will let you know what, if any,
personal information we can delete from our records, and we will direct any service
providers with whom we shared your personal information also to delete your personal
information from their records. There may be circumstances where we (or our service
providers) cannot delete your personal information. For example, if we need to: (A) retain
your personal information to complete a transaction or provide goods or services; (B)
detect security incidents; (C) protect against unlawful activities; (D) identify, debug or
repair errors; (E) comply with a legal obligation (for example to comply with warranty
return obligations) or (F) to document activities and communications with you, including
any specific request related to this policy.
You may submit a request to delete your personal information by calling us at 1-888-339-
3888 or emailing us at [email protected]
Verification of Requests for Further Information or to Delete Information
Upon submission of a request for information or a request to delete information, we will
take reasonable steps to confirm that the person submitting the request to know or request
to delete is the person to whom the information relates, and to prevent unauthorized access
or deletion of information. The specific steps taken to verify the identity of the requesting
person may vary based on the nature of the request, including the type, sensitivity and
value of the information requested, the risk of harm posed by unauthorized access or
deletion, the likelihood that fraudulent or malicious actors may seek the information, the
robustness of personal information provided to verify your identity, the nature of our
business relationship with you, and available technology for verification.
We will generally try to avoid requesting additional information from you for the purpose of
verification, but we may need to do so if we cannot verify your identity based on the
information already maintained by us. If we request additional information to verify your
identity, it will be for that purpose only, and will be deleted as soon as practical after
processing the request, except as otherwise provided by law.
The following generally describes the verification processes we use:
- Password Protected Accounts.If you have a password-protected account with
us, we may use existing authentication practices to verify your identity but will
require re-authentication before disclosing or deleting data. If we suspect
fraudulent or malicious activity relating to your account, we will require further
verification (as described below) before complying with a request to know or
- Verification for Non-Account holders.If you do not have, or cannot access, a
password-protected account with us, we will generally verify your identity as
- For requests to known categories of personal information, we will
verify your identity to a reasonable degree of certainty by matching at least
two data points provided by you with reliable data points maintained by us.
- For requests to know specific pieces of personal information, we will
verify your identity to a reasonably high degree of certainty by matching at
least three data points provided by you with reliable data points maintained
by us. We will also require a declaration, signed under penalty of perjury,
that the person requesting the information is the person whose information
is the subject of the request. We will maintain all signed declarations as part
of our records.
- For requests to delete personal information, we will verify your identity
to a reasonable degree or a reasonably high degree of certainty depending
on the sensitivity of the personal information and the risk of harm posed by
unauthorized deletion. We will act in good faith when determining the
appropriate standard to apply.
- Verification by Authorized Agent.You may designate an authorized agent to
make the requests below on your behalf. An authorized agent must submit proof to
us that he or she has been authorized by you to act on your behalf, and you will need
to verify your identity directly with us through the process described below.
If there is no reasonable method by which we can verify your identity, we will state so in
response to a request to know or delete personal information, including an explanation of
why we have no reasonable method to verify your identity.
Right to Non-Discrimination for the Exercise of Your California Privacy Rights
If you choose to exercise any of the privacy rights conferred by the California Consumer
Privacy Act of 2018, you also have the right not to receive discriminatory treatment by us.
This means that, consistent with California law, we will not deny providing goods or
services to you, charge you different prices or provide a different level or quality of goods
and services to you unless those differences are related to the value of your personal
We will let you know via email and/or a prominent notice on our Service, prior to the
Contacting Customer Service
- By email: [email protected]
- By visiting this page on our website: https://www.bikebandit.com/help
- By phone number: 1-888-339-3888
- By mail: 7625 Panasonic Way, San Diego, CA 92154
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Customer Support Hours:
M - TH: 6:30am – 4:30pm Pacific
Friday: 6:30am – 4:30pm Pacific
Customer Service Department
M - TH: 6:30am – 4:30pm Pacific
Friday: 6:30am – 4:30pm Pacific
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and Dial 1-888-339-3888!
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